eBay Strike 1st May – Groan
There has been news in several of the dailys including The Times about an eBay strike on 1st May. The main issues seem to be as follows:
- Changes to feedback. In the future sellers will not be able to leave negative feedback for buyers
- End of level playing field. eBay is going to start giving volume sellers fee discounts.
To sweeten this pill, eBay has reduced listing fee (although raised the final value fee).
Like the last so called strike, I think that this is all a storm in a tea cup. A microscopic number of sellers will take part and it will have a negligable effect. In my opinion if they are unhappy, instead of whinging sellers should quietly look for other sales channels, such as launching their own website and Amazon. Many eBay sellers are too eBay centric.
My response to changes
I am broadly in favour of the feedback change. The feedback system in the past has been a blunt tool, with sellers either scoring above 98% or not trading. Few buyers would leave negatives for fear of being ‘negged’ in return. In my opinion a buyer has done their bit when they have paid, so I would make the additional change of allowing negative feedback from sellers in the situation of non payment.
As for the end of the level playing field, eBay has set the entry level for qualifying for a discount fairly low, and so it should help most business sellers. Discounts for volumes are common in almost every other line of business, and so people should not find this so surprising. As the change changes are linked to detailed sellers ratings these changes should incentivise good performance and lead to a better customer experience.