Archive for the ‘Amazon’ Category

Make better Purchasing Decisions with Marketplace Data

Saturday, October 4th, 2008

Deciding what products to sell online can sometimes feel like a stab in the dark.  Sellers not only have to make strategic decisions about the categories of product they wish to stock but also have the time consuming task of selecting individual product to purchase from a almost endless selection.  Broad sweeping marketplace data, dealing with a specific market such as baby products is helpful for making high level decisions but no help in deciding whether to purchase Fisher Price of Infantino activity mats.

Market research agencies collate and publish reports on consumer trends. However, the cost of this data is out of the price range of all but the largest retailers. Fortunately, there are some free or keenly priced sources of data which the resourceful seller can use to inform their purchasing decisions.

eBay Marketplace Data

eBay is in many ways a barometer of consumer demand.  Analysing the products being traded on eBay can give a good indication of popular brands, products and consumer trends.   Anyone with an eBay account has free access to the completed item search which, for a given search, shows a list items which have been bought and sold over the last 2 weeks.

The completed items search is only of limited use as the data is unstructured.  However, eBay makes historical data from its marketplace available through third party provides such as terapeak.  Using a tool like terapeak to query past eBay sales data gives not only a filterable list of listing but will also provide statistics such as the average selling price and quality of sold and unsold listing.  If a seller wishes to research a particular item, they can enter the product name into terapeak and learn how many units have been sold, the average selling price and other interesting data such as the time of sale and the sellers.

Unfortunately, there are limits on the usefulness of eBay data.  Whilst overall eBay is a huge marketplace, demand on eBay can be limited for specific products and therefore not representative of market potential.  There is also no way of ensuring that all the products returned in a search are exactly the same, for example many will be second hand.

Prices on eBay can also be misleading as the transparency of the eBay marketplace and its reputation as a place to secure bargains means that prices are lower on eBay than on the web in general.

Google Search Volume Data

The leading search engine Google has recently made its search volume data (i.e. the number of searches for specific phrases) available through its keyword tool.  The Google keyword tool allows users to see the search volume for the specific keyphrases and also generates volume data for similar keywords.

Search volume data is useful in two ways.  Firstly, the absolute volume of searches shows whether there is an interest in the market for a brand or a product.  Sellers should investigate both search volumes for brand names and individual products to gage the popularity of a brand and it products.

Secondly, by comparing the data for different brands can be used to make relative comparisons between the popularity of products.

amazon Best Sellers

For each of its sales categories amazon provides a bestsellers list (e.g. http://www.amazon.com/gp/bestsellers/baby-products for baby products), listing the products in order of their sales.  It also provides list of movers and shakers (products rising in popularity), most gifted (product orders as gifts) and most wished for (added to amazon wish lists).

Whilst this data does not provide data on volume or prices, it does provide inspiration for new products to investigate, perhaps using eBay or Google Data.

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Thoughts on Amazon Seller Central

Sunday, September 14th, 2008

Hello Baby has been selling on amazon through seller central for a few months now and I thought I would share some findings.

Postage

The postage functionality on seller central is limited as postage is set by rule and not on a per item basis.  Postage rules can be created in two ways

  • By weight.
  • By price band

The problem with these is that that the rules are never perfect.  Postage defined by weight is not linear after about 2kg e.g. the rate for 10kg is not five times the rate for 2kg so this does not work if a seller has heavy items to sell.  Defining postage by weight works a bit better, but does not work for expensive by light items. For example I sell some prams which cost about £50 and weigh 7kg and some changing bags which cost about £50 and weigh about 1kg.  Using the banded rule both have to be charged at the same postage.

Another annoying feature is that there is not way of excluding items from international postage.  If any items is offered to a region, then all items must be offered.

Fees

After eBay’s fee structure change, amazon fees are looking pretty expensive.  In the (very soon to be) past, due to eBay’s listing fees and frequently low sell through rates, for cheaper items amazon fees tended to be lower but overtake eBay as prices increased.  With eBay all but removing the listing fee, amazon fees are looking pretty high by comparison.

Design

It would be nice to bring some more branding into amazon so that people know that they are buying from a third party seller and not amazon.  Some sellers seem to have a customised storefront (e.g. Mums the word) but it is not clear to me how this is created.  It is perhaps a legacy of z-shops and not available to new sellers.

Optimising listings

Selling on amazon is about getting into the blue buy box on the product profile page.  Getting into this box depends on the following

  • Price (including both product price and postage)
  • Customer service (i.e. feedback, refund rate and a-z claim rate)
There is not a lot that can be done to optimise these factors apart from give a good service at a competitive price.  Remember to fill in the comment field in your listing, although it is difficult to know what effect this has.
One thing I am not sure about is the merit of creating new listings for items which already exist on amazon.  When listing a product on amazon it is possible to add an offer to an existing listing (assuming one exists) or create an entirely new listing for that product.  See for example this listing for a Cossato Hogarth cot in Cream for which multiple listing exist.  Some of these listings are better than others, but is it worth creating an entirely new listing which can then be used by others, or just piggy back on exisitng listings.   
What certainly does not seem to be worth it is adding information to an existing listings, as amazon makes no guarantee of adding this information to the listing.

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